Shipping policy
Thank you for shopping with DeskShop.in. This Shipping Policy outlines how orders are processed, shipped, and delivered. By placing an order on DeskShop.in, you agree to the terms stated below.
1. Order Processing
- Orders are typically processed within 1–3 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays may be processed on the next working day.
- Processing times may vary during peak seasons, promotional events, or due to high order volumes.
2. Shipping Coverage
DeskShop.in currently ships to most locations across India.
We continuously work with our logistics partners to expand our delivery network. However, delivery availability may vary depending on the customer's location and courier service coverage.
3. Delivery Time
Estimated delivery timelines:
- Metro Cities: 3–7 Business Days
- Tier 2 & Tier 3 Cities: 5–10 Business Days
- Remote Areas: 7–15 Business Days
Delivery times are estimates and may vary due to factors beyond our control.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Certain products may qualify for free shipping.
- Promotional free shipping offers may be available from time to time.
5. Order Tracking
Once your order has been shipped, you will receive shipping confirmation through email, SMS, or WhatsApp (where available), along with tracking details.
Customers can use the provided tracking information to monitor the shipment status.
6. Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
- Weather conditions
- Natural disasters
- Government restrictions
- Public holidays
- Transportation disruptions
- Courier service issues
- Incorrect customer information
DeskShop.in shall not be held responsible for delays caused by circumstances beyond our reasonable control.
7. Incorrect Address Information
Customers are responsible for providing accurate shipping information.
If an incorrect address, phone number, or PIN code is provided:
- Delivery may be delayed or unsuccessful.
- Additional shipping charges may apply.
- Refunds may be reduced by applicable logistics costs.
8. Failed Delivery Attempts
Courier partners may attempt delivery multiple times.
If delivery cannot be completed because:
- The customer is unavailable,
- The delivery address is incorrect,
- The customer refuses delivery without a valid reason,
the order may be returned to the supplier or warehouse.
Additional shipping charges may apply for re-shipment.
9. Dropshipping Fulfillment
DeskShop.in operates using a dropshipping and third-party fulfillment model for certain products.
As a result:
- Products may be shipped from different warehouses or suppliers.
- Multiple items in a single order may arrive separately.
- Delivery timelines may vary depending on supplier location and stock availability.
We work closely with our fulfillment partners to ensure timely delivery whenever possible.
10. Partial Shipments
If an order contains multiple products, items may be shipped separately based on:
- Supplier availability
- Warehouse location
- Inventory status
Customers will not be charged additional shipping fees for approved partial shipments unless clearly stated during checkout.
11. Lost or Damaged Packages
If a package is received damaged or appears to be lost in transit:
- Contact us within 48 hours of the expected delivery date.
- Provide your order number and relevant details.
- Our team will investigate the matter with the courier partner.
Resolution may include replacement, reshipment, or refund depending on the circumstances.
12. International Shipping
Currently, DeskShop.in primarily ships within India unless otherwise specified on individual product pages.
International shipping availability may change in the future.
13. Contact Us
For shipping-related questions, order tracking assistance, or delivery concerns, please contact:
DeskShop.in
Email: contact.deskshop@gmail.com
Website: DeskShop.in
Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)