Refund policy
Welcome to DeskShop.in. We strive to provide our customers with a smooth shopping experience. Please read our Return, Refund, and Cancellation Policy carefully before placing an order.
1. Return Eligibility
You may request a return if:
- The product received is damaged.
- The product received is defective.
- A wrong product has been delivered.
- The product is significantly different from its description.
To qualify for a return:
- The return request must be submitted within 7 days of delivery.
- The product must be unused and in its original condition.
- Original packaging, tags, accessories, and invoice must be available.
- Clear photos and/or an unboxing video may be required for verification.
2. Non-Returnable Items
The following items are generally not eligible for return:
- Personal care products
- Beauty and cosmetic items
- Innerwear and intimate products
- Customized or personalized products
- Digital products
- Gift cards
- Products marked as "Non-Returnable"
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Order Number
- Product Photos
- Packaging Photos
- Unboxing Video (if available)
After verification, we will arrange a replacement or refund as applicable.
4. Return Process
- Email your return request to contact.deskshop@gmail.com
- Include your order number and reason for return.
- Our support team will review the request.
- Once approved, return instructions will be provided.
- After receiving and inspecting the product, the refund or replacement process will begin.
5. Refund Policy
Refunds are processed after successful verification and approval.
Refunds are generally issued within 5–10 business days after approval.
The amount will be credited through the original payment method whenever possible.
For Cash on Delivery (COD) orders, customers may be asked to provide bank account details or a UPI ID for refund processing.
6. Order Cancellation
Before Shipment
Orders may be cancelled before dispatch for a full refund.
After Shipment
Orders that have already been shipped cannot be cancelled and will be subject to the return policy after delivery.
DeskShop.in reserves the right to cancel any order due to:
- Product unavailability
- Pricing errors
- Fraud prevention measures
- Technical issues
In such cases, a full refund will be provided.
7. Dropshipping Products
DeskShop.in operates using a dropshipping and third-party fulfillment model. Some products may be shipped directly from suppliers or fulfillment partners.
Return, replacement, and refund decisions may be subject to supplier verification and product inspection.
Delivery and refund processing times may vary depending on the supplier and logistics partner.
8. Refund Exceptions
Refunds may not be granted in the following situations:
- Product used or damaged by the customer.
- Missing original packaging or accessories.
- Return request submitted after the return period.
- False, misleading, or fraudulent claims.
9. Contact Information
For return, refund, replacement, or cancellation requests, please contact:
DeskShop.in
Email: contact.deskshop@gmail.com
Website: DeskShop.in
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)